Jun 14Customer Service Theatertldr; This is a story about a two recent customer service experiences I’ve had. Well, not real “customer service,” something less real and far less satisfying. I’m singling out FedEx and the New York Times because I’ve had recent and ongoing experiences with each of them that are so bad…Customer Service8 min read
Mar 18, 2021Our Commitment to Doing BetterOur Commitment to Doing Better X Genesis is a startup studio harnessing entrepreneurship as a lever for social good. Our programs challenge entrepreneurs to develop market-based solutions to wicked problems and launch new ventures at the intersection of impact and ROI. On Monday, we kicked off our 8th program to…Diversity3 min read
Dec 1, 2020Day OneYou are going to have to hurry. Today’s the deadline. But maybe, just maybe Andrew Hutton will let you in this time even if your application is a bit late – or if not this time, perhaps next time. Here’s your application: Day One Application. What am I talking about…Entrepreneurs3 min read
Oct 22, 2020“Entrepreneurship” DefinedI recently happened upon a Joel Trammell blog post from 2015, that called attention to Howard Stevenson’s definition of entrepreneur. Howard was a profession at the Harvard Business School, and I want to share his definition with you. Entrepreneurship is “the pursuit of opportunity beyond resources controlled.” What’s so good…Entrepreneurship2 min read
Oct 22, 2020Hello, It’s Me.Hello, It’s Me. My Medium posts are recently shaping up to be different than I had expected. I’ve recently been writing more about what I’m experiencing personally, in the moment. So what’s happened today? I woke up at 3 am. (This happens more frequently than I’d like. More frequently than…Novel4 min read
Sep 27, 2020Random RiNO Scooter IncidentThis is a bit of a departure from my usual writing. You’ll find nothing here about entrepreneurs, wicked problems, or complex systems. This is just a story about something that happened last night. It’s Saturday night. We had decided to order takeout from a place down on Larimer Street in…Rino5 min read
Sep 6, 2020MatildaThis morning, I sent this text to my siblings: I’m the oldest of six, so while our parents are both gone, the distribution list is still pretty good sized. We grew up, four of the six of us, in the 50s, 60s, and 70s, a time of extraordinary change…Music3 min read
Sep 6, 2020Place vs PlumbingPlace vs Plumbing A thousand things are tugging at me these days as I consider our future . By “our” I mean humans living in the world in 2020 and beyond. And, yes, I know that by some standards that’s a pretty wide aperture while, by others, limiting the perspective…4 min read
Sep 2, 2020ReadingThroughout my life I’ve read. A lot. I discovered a trove of books in my grandparents cupboards, books that had originally been purchased for my father and my uncle. I devoured them. Tom Sawyer, Tom Sawyer Abroad, Huckleberry Finn, Tom Swift and His _______ (there were dozens of these), Ivanhoe…4 min read
Aug 30, 2020I forget.I forget. I’ve been thinking about creating something like a blog. A vehicle for sharing what I’m seeing, hearing, thinking, and learning in something closer to real-time. I thought about reviving a blog I began writing years ago, but abandoned, and even about having someone help me set it up…Writing1 min read